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This policy tells you how your personal information is collected, used, and kept safe when you sign up, play, and deposit or withdraw C$. There are details that may change depending on your Canada and Canadian that explain what information is needed to check and protect your account. You agree to these terms and the safety measures meant to keep your information and transactions safe when you use the casino's services.
When you make an account at StarGames Casino, you agree that you have read and understood our Privacy Policy. This is an important part of the registration process that makes sure you know what personal information we collect, why we collect it, and how it is used to give you access to the platform, keep your account safe, and help customers. You shouldn't finish registering or setting up your account if you don't agree with the Privacy Policy. You can cancel at any time before sending in your information, and you can also call support to make sure you understand anything before you go ahead.
How acceptance is recorded and what it means: When you sign up, you will usually be asked to confirm acceptance by checking a box that is linked to the Privacy Policy. The version of the policy that was in effect when you sent in the form is saved by StarGames Casino as part of your account setup. This confirmation lets us handle your registration information, make your player profile, and provide core services like login, tools for responsible gaming, and the messages you ask for.
Important: agreeing to the privacy policy is not the same as agreeing to be marketed to. Depending on the options shown when you sign up, you may be able to make an account and choose whether to receive promotional messages at the same time. For safe registration and a smooth cashier setup, StarGames Casino may ask for information like your full name, date of birth, contact information, and information about where you live, like what country you live in. We may also ask you to confirm your Canadian or give us more information about yourself later on in the account lifecycle if it's needed for compliance reasons.
Setting up an account: information is used to create your profile, stop people from making duplicate accounts, and keep access safe. Information helps keep your account safe and secure by finding strange activity. Compliance checks: you may need to provide certain information to meet your legal and regulatory obligations in Canada. Payments and cashier readiness: information can be used to get deposit and withdrawal features ready, such as the minimum transaction steps needed for a deposit of C$10 if needed.
If the Privacy Policy is changed, StarGames Casino may ask you to accept it again when you log in or make changes to your account if the change has a big impact on how your data is handled. Because processing some personal data is needed to keep your player account going, if you don't agree to the new policy, your account may not be able to do some things until the problem is fixed.
To keep the platform safe and legal, StarGames Casino collects some personal information to make sure players are who they say they are, stop fraud, and meet anti-money laundering rules. For added security, this process helps make sure that only the account holder can make withdrawals and do other things with the account. So that people can gamble responsibly, StarGames Casino may ask for more details in order to find signs of risk and take extra steps to protect players when needed. Protecting privacy and only collecting the necessary data is part of the plan to make the game world safer.
If verification is needed, StarGames Casino might ask for proof of who you are, where you live, and that your payment method is real. To make a request, you may need to register, approve a withdrawal, change your account information, or do something else that causes compliance checks to be done. Your full name, date of birth, and a government-issued ID card or passport are examples of identity data. If it's on the document or needed for eligibility checks, your Canadian may be important in some situations. Your email address, phone number, username, and some basic account settings can help prove that you are in charge of the account.
Address verification data includes your home address and a piece of paper with your address on it, like a utility bill or official letter, to show that you live in Canada. Payment method data: This is proof that the deposit method is yours. It could be a screenshot of your e-wallet profile, masked card information, or something else that shows you own the method. When someone withdraws money, there may be extra checks to make sure that the account that the money is going to matches the verified player.
Transaction and fraud prevention data includes records of deposits and withdrawals, timestamps, device and login information, and security events that are used to spot odd behaviour and keep accounts safe. The exact documents that are asked for can change depending on what you do with your account, the payment method you choose, and any legal requirements. It's usually to clear up a problem, make sure someone owns something, or get rid of a compliance flag that StarGames Casino asks for extra information.
Regarding responsible gambling, StarGames Casino may process information about play patterns and player safety tools in order to support responsible gambling. For example, how often you play, how much you deposit, and how you use limits or self-exclusion features can all be considered. If you ask support about safer ways to play, the casino may keep notes on those calls to make sure you always get help. At times, StarGames Casino may ask for proof of where you got the money you used for gambling in order to do source of funds checks. This might include things like payroll records, bank statements, or other financial proofs that are connected to C$100 and above activity, depending on the case and what the law says.
As part of its KYC and responsible gambling duties, StarGames Casino promises to only ask for what it needs, keep the information it collects accurate, and only use it for verification, security, and player protection.
StarGames Casino needs to know about some players in order to give out bonuses and promotions correctly, stop fraud, and make sure that offers are applied to the right account. In order for a promotion to work, this includes information about how you use your account, your deposit history, your gameplay, and your bonus usage. If you agree to receive marketing emails from StarGames Casino, they may also use your contact information and settings to send you personalized offers, such as VIP messages. With these steps, promotions will always be relevant, fair play will be maintained, and both players and the casino will be safe from false claims.
StarGames Casino usually only needs a small amount of information about your account and activity to give you bonuses and keep track of them. This lets the platform make sure the user is eligible, give them the bonus, and make sure they meet the requirements consistently across games and sessions. Your username or account ID, the date you registered, and your account's status are all used to find out when you're eligible for offers and when you can start playing. Email, phone number (if given), and marketing permission to send promo codes and VIP messages are all used for contact and preference settings.
Transaction history: Make deposits of C$10, C$50, or C$100 to get bonuses matched to your deposits and make sure the promotion qualifiers are met. Tracks the types of games played, the length of time spent playing, and the patterns of bets made so that promotions are more relevant and bonus abuse can be found. Bonus records include offers claimed, progress, and wagers completed to stop duplicate claims and make sure the right amount is paid out. IP/device data and login patterns are technical and security signals that can be used to spot suspicious activity that could affect your bonus eligibility.
Checking a player's identity and age may be necessary to make sure they are of legal age in their country and that they are eligible for a promotion. This is done to make sure that rewards aren't given to restricted or duplicate accounts. Some VIP and high-value promotions may be based on bigger account signals, like long-term activity, regular deposits like C$200, and playing certain types of games. If you give your permission, these offers may come from a dedicated team using your preferred contact channel. They may include personalized rewards, faster service routing, or event invitations.
You can usually stop or limit how your information is used for marketing by changing your marketing preferences in your account or unsubscribing from marketing emails. If you choose to opt out, you may still get important account messages about bonus fulfillment, like confirmation that the bonus was activated or changes that affect a promotion that is already running.
StarGames Casino treats information about your deposits and withdrawals as private and only uses it to process your transactions, stop fraud, and meet regulatory requirements. Only authorized people who need to see payment information to complete a transaction or fix a payment problem can see it. Payment information is handled through secure payment channels. When you add a payment method or send money, StarGames Casino tries to keep its own storage as small as possible. When it's possible, card and wallet information is tokenized or managed by licensed payment service providers. The casino only keeps the transaction information it needs for compliance, accounting, and handling disputes.
StarGames Casino may process information like the type of payment instrument, masked identifiers, transaction timestamps, and payment status. This depends on the banking method you choose and the checks that need to be done on your account. When you deposit $10 or withdraw $500 through a supported provider, the casino is not supposed to store your full card number or security code. Details about the deposit, such as the amount (for example, deposit C$20), the date and time, the transaction ID, the payment method, and approval or decline codes. Details about the withdrawal, such as the amount being withdrawn (for example,"withdraw $300"), the method chosen for payout, the status of the payout, and any signs that the payment was returned or reversed.
Information about the banking method, such as partial card numbers, the account holder's name as given by the payment provider, the issuing country or bank (if applicable), and references to wallets or bank transfers. Security and risk signals include device and session identifiers that are linked to payments, velocity checks, and mismatch flags that are used to find activity that isn't supposed to be happening. To keep your money safe and stop other people from using it, StarGames Casino may insist that you use a method that only you can use to deposit and withdraw money. People may ask for more proof before releasing 200 C$ or more if they ask for a withdrawal to a new or changed method. This is especially true if the change happens soon after a deposit.
Advertising companies do not get payment information. Payment processors, banks, and compliance partners are the only ones who can see it. This is so they can complete transactions, stop fraud, handle chargebacks, and meet their legal obligations. Depending on the service, a provider may act as either an independent controller or a processor. They will handle some of your payment information according to their own security rules. Important: If you want to withdraw money, StarGames Casino may ask for proof that you own the payment method. This is to make sure that the money goes to the right person. Not for marketing purposes, but to keep your balance safe and follow anti-fraud rules.
When you call support about a payment, they might ask you to confirm non-sensitive information, like the exact amount, like C$50, and the date of the transaction. You should not send full passwords or card security codes to StarGames Casino through chat or email. They will not ask you for them.
To keep withdrawals safe and stop account abuse, StarGames Casino may do security checks before letting you cash out. These checks help make sure that the person asking for the withdrawal is the rightful account holder and that the money is handled in a way that follows the law and stops fraud. Security checks can happen when someone requests to withdraw a larger amount, like 500 C$, the first time they've ever taken money out of their account, or when they change their payment method. When checks are needed, we may temporarily stop the withdrawal until we get the information we need and check it.
In order to make sure the player is who they say they are, we may ask for identity verification. We may ask for valid identification and basic supporting documents to match your account information, depending on the situation. To make sure that the money that is deposited and taken out comes from real sources, source of funds checks may be needed. This may be important when there is a lot of activity that means the person is more likely to lose money, like when the total number of transactions is 1,000 C$ or more in a short amount of time or when risk signals show up. Checks for fraud are meant to find and stop unauthorized access, chargeback abuse, and bad use of payment methods. It's also possible that we'll check to see if the payment method you used is yours and that any withdrawals are sent back to a valid method.
Identity proof: a government-issued ID with your name and date of birth on it (more information may be asked to make sure the information matches your account). Proof of address is a recent document that shows where you live. Payment method confirmation: proof that the deposit method is yours, like information that shows ownership without giving out full private numbers. Proof of where the money for gambling comes from—especially if there are a lot of transactions, like 2,000 C$ in deposits—of source of funds documentation. Paperwork should be complete, clear, and match your account profile for your safety.
You may be asked to give us new information before approving a withdrawal like $300 if your information has changed, like your name or address. We may ask for more information from time to time to make sure we're following the rules for your area or to make sure you're eligible. For example, we may need to confirm that you live in Canada or match information about your Canadian, if this is needed for identity or compliance checks. It's possible for StarGames Casino to ask for more proof of a withdrawal, limit the method of payment, or refuse the withdrawal until the problem is fixed. This method helps protect players, cut down on illegal activity, and make sure that everyone can trust withdrawals.
StarGames Casino only keeps your personal information for as long as it needs to in order to run your account, process transactions, meet security standards, and follow the law and regulations. There are different retention periods for different types of data and different reasons for collecting them. Self-exclusion and account limits are both seen as responsible play tools at StarGames Casino. Records are kept to make sure that restrictions aren't accidentally lifted, registered more than once, or reactivated. If they have to, StarGames Casino may keep certain records even after an account is closed to show they are following the rules and keep players and the platform safe.
Your account and identity information, like your contact information, date of birth, and verification documents, may be kept while your account is active and for a longer time after it's closed if necessary for compliance, fraud prevention, dispute resolution, or auditing. Even if you ask StarGames Casino to close your account, they may still need to keep a small record to confirm the closure and make sure the restrictions stay in place. Due to accounting and anti-fraud rules, transaction and payment data about deposits and withdrawals may be kept for longer periods of time. For instance, if you deposit $100 or withdraw $500, the records can be kept to make sure the transactions are real, handle chargeback requests, and meet legal requirements for record retention.
It's possible to keep track of technical and gameplay data, like login logs, IP addresses, device IDs, and game session records, in order to protect the service, look into suspicious activity, and settle technical or player support disputes. When they are no longer needed for their original purpose, StarGames Casino may try to reduce the size of these records or make them anonymized. Communication records, such as support chats, emails, complaints, and messages about disputes, may be kept to show how problems were solved, keep service quality high, and help with claims management. Most of the time, only the information needed to handle follow-ups or regulatory questions is kept.
Should a legal reason exist for keeping data longer than the retention period allows, StarGames Casino will securely delete or anonymize the data. Parts of data may need to be kept in a format that only certain people can access in order to meet legal requirements while minimizing exposure. How to Get Information: You can ask StarGames Casino support or the designated privacy contact for information if you want to know what is stored and why. Especially if it affects verification or account security, you can ask for data to be fixed if you think it is wrong or out of date.
It's important to remember that asking for deletion doesn't always mean that you don't have to keep something. In some cases, StarGames Casino may limit processing instead of deleting information if the law requires it. They will only keep what they need to keep for compliance and safety. If you are a player in Canada, local laws may change the amount of time that certain types of records have to be kept. When it's necessary, StarGames Casino follows the rules.
Verification and nationality: If the Canadian you give affects the eligibility checks or verification steps, StarGames Casino may keep the relevant evidence for as long as they need to show they are following access restrictions and due diligence standards. Tools for responsible gambling follow the same logic for retention. Records that are connected to limits or exclusions may be kept to make sure the restriction stays in place and can't be gotten around.
Account limits can be put in place by StarGames Casino to help you play safely and keep track of your spending. A deposit limit of C$50 per day or C$200 per week is an example of a deposit limit that is set at the account level. Loss limits are the most money that can be lost in a certain amount of time, like C$100 per day. For example, C$300 per week is a wagering limit. They tell you how long you can be logged in or active during a session. It keeps track of the settings you choose, when they were applied, and any changes that were made afterward when you set a limit. This helps make sure that the limit is always applied, across devices, sessions, and support interactions.
Limit changes: Usually, requests to lower limits are carried out right away. There may be a "cooling-off" period or extra steps needed to properly confirm requests to raise or lower limits. StarGames Casino keeps records of these requests to show that the changes were made properly and in line with company rules. What this means for your data: Limit records are not kept to market to you. They are kept so that the limits are followed, so that disputes can be settled, and so that the rules for responsible gambling are met.
Self-exclusion is a stricter way to stop using gambling services for a set amount of time or forever. In order to self-exclude at StarGames Casino, you have to keep certain records that stop you from activating during the exclusion term. Even after the self-exclusion period is over, StarGames Casino may keep records of individuals who have self-excluded, but only to the extent needed to: stop people from registering multiple times to get around the restrictions; confirm the dates and conditions of the exclusion; respond to regulatory requests or disputes; and keep internal controls and safer gambling compliance. Usually, the following are written down: the identifiers needed to connect you to your account and enforce the block, the date the exclusion began, the length of time chosen, and any messages confirming the request.
These records are only used for compliance and enforcement and can't be seen by anyone. After the self-exclusion period is over: If your self-exclusion period is over, StarGames Casino rules say how to handle changes to your account status. If you ask to be sent back, there may be extra confirmation checks. That way, if there are any future restrictions, they will be applied correctly, and there will be less chance of harmful play. You should contact support right away if you think a limit or exclusion has not been applied correctly. Give the account email, the date you asked for the restriction, and any confirmation message you got to help solve the problem. StarGames Casino uses these details to find the right records and make sure that the account status is correct.
While you use StarGames Casino on your phone, we collect and use technical information to make sure your experience is safe, stable, and tailored to your device. This includes cookies, tracking information, and device permissions. This part talks about how cookies and other similar technologies work on mobile devices, what kinds of tracking may happen, and how you can change the permissions on your device. In order to access your account, stop fraud, check your performance, and do responsible marketing, we only want to collect the information that we need. You can change most settings right on your device, in your browser, or in the app. You should check these settings often, especially after system updates.
Cookies and similar technologies, as well as mobile tracking cookies, help StarGames Casino keep track of your session, remember your preferences, and support security features. On a mobile device, cookies work the same way they do on a desktop computer. However, your browser may use other storage options, like local storage, to keep settings and avoid showing you the same options over and over. Some types of in-app tracking technologies are SDKs and device identifiers, which are used to check how stable an app is, stop abuse, and see how features are used. Before we use identifiers for marketing measurement or personalized ads, we ask for your permission if needed. If you say no, you can still play games and use your account, but you might not be able to customize things as much or get as much information from campaigns.
Sessions, security checks, stopping fraud, and load balancing are all absolutely necessary. Preferences–language, UI settings, and saved choices to cut down on steps that need to be done over and over. Analytics: putting together usage patterns, crash reports, and performance metrics to make things more reliable. Marketing—attribution and measuring how relevant ads are, as long as you have allowed this in your settings.
You can control cookies and tracking by changing the settings on your mobile browser (to delete cookies, block third-party cookies, or limit site data) or your device's privacy settings (to stop ads from being tracked or reset advertising identifiers). You can set different controls for each site in some browsers, which is helpful if you only want to allow certain types of cookies for security reasons. If you block cookies or tracking, you might have to verify your identity more often, some security checks might happen again, and your settings might not be saved. When security signals are weak, deposit and withdrawal flows may need extra checks. For example, when trying to make a withdrawal 500 C$ request from a new device that doesn't remember session data, these checks may be needed.
Links that take you to third-party sites, like payment processors or identity verification partners, may use their own tracking tools or set their own cookies when you click on them. Their processing is governed by their own rules, and we suggest that you look over those notices during the handoff screens. Different browsers and platforms handle "Do Not Track" signals and other similar signals in different ways. We may use these signals as an input to stop tracking that isn't necessary when they're supported, but they don't always work as a universal opt-out. The controls that work best are still the ones that let you manage cookies in your browser and the ones that let you control ads on your device.
In some cases, device fingerprinting can be used for security and fraud prevention, like finding login patterns that don't make sense or abuse attempts that happen over and over again. Instead of being used to find you outside of StarGames Casino, this method relies on non-intrusive technical signals like device model, OS version, and network indicators. Its purpose is to protect your accounts and gameplay. If you allow them, push notifications can be used to send account alerts, security messages, and promotional messages that you can choose not to receive. You can turn them off at any time in the app settings or the notification settings on your other device. Transactional alerts that may be needed to keep your account safe will still work even if promotional alerts are turned off.
Location data can only be asked for when it's needed to make sure of compliance or service availability. You might still be able to use the service if you don't allow location access, but depending on your jurisdiction, some compliance checks might need other checks or might limit access. What device permissions mean: StarGames Casino will only ask for permissions when a feature needs them. The camera can be used to scan IDs or do in-app verification, two common examples. Photos and Storage—to save receipts or upload documents as needed. Notifications: deliver security and account messages, as well as promotions if you want to. If you enable biometrics, it will speed up login on devices that support it.
How to change permissions later: At any time, you can change the settings on your device and take away or give permissions. Your account can still be accessed through other methods, like uploading documents by hand instead of using the camera, if you disable a permission. If you want to protect your mobile privacy, set up a passcode and only allow biometric access on your own devices. Also, don't use shared devices for gambling accounts and make sure you're up-to-date on your operating system and apps.
Paying and personal information is encrypted while being sent and stored, and only authorized staff can access it. We also keep an eye on transactions to make sure there is no fraud. Your card or wallet information is handled by safe, regulated payment partners; we do not give out your full payment information to third parties for marketing purposes. To be even safer, use a strong, unique password, stay away from public Wi-Fi when making payments, and log out of your account every time you're done. Please contact Support right away if you see a transaction that doesn't seem right. This way, we can stop all activity and look into it.
Naturally. Laws and anti-fraud rules require us to ask for proof before your first withdrawal or whenever risk checks tell us to. This is to keep your account and C$ safe. Usually, we need three things: (1) proof of who you are (a passport or national ID), (2) proof of where you live (a recent utility bill or bank statement), and (3) proof of how you will pay (a photo of your card number showing only the first six and last four digits, or a screenshot of your name and email address if you use an e-wallet). Within your account profile, you can add files. Make sure the information you enter matches what you put in when you registered. If your Canadian or address has changed, you should update your profile first to avoid delays.
There are rules in Canada that affect availability. We limit access to places where we can't accept players, and we may ask to check your location and identity to make sure you're allowed to play. We only collect the information we need to run your account, such as your full name, address, payment and transaction history, device and IP address, gaming history, and your "responsible gambling" settings. We use this information to provide services, stop fraud, follow the rules, and send you bonuses and deals if you agree. In your account, you can change how you want to be marketed to, and you can ask to see or delete information about you if the law and our regulatory retention duties allow it.
To make sure that terms are applied fairly, stop abuse, and make sure that only one person has an account, bonus eligibility and wagering checks look at information about your games and transactions. We remember the limits you set for deposits, losses, bets, or sessions, and they apply to all of your devices, even your phone. The security measures for mobile access are the same as those for desktop access. We may look at device identifiers and login history to see if any strange activity is happening. To be safer, use 2FA if it's available, lock your phone, don't share devices, and if you think someone else has access to your account, contact Support to lock it.
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