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Only individuals who meet strict age criteria–usually 18 years or older, but this can vary in certain regions–are permitted to create an account. Before you move on, make sure you know the legal age for gaming in your area.
Only people who live in places where this entertainment platform is legal can register. People who live in or visit countries or areas with restrictions can't open an account or take part.
Users are only allowed to have one personal account. If one person registers multiple times, their profile may be suspended or closed.
When you register, you must give accurate and current personal information, such as your full name, government-issued ID, home address, and phone number.
Platform administrators may ask for proof of identity, legal age, and legal residence if someone asks for it.
Only the person who registered the account can access and use it. It is against the rules to share your credentials or let someone else use them.
People who are on self-exclusion lists or who have been told by regulatory authorities that they can't participate can't use the platform.
People can only make deposits or withdrawals using payment methods that are legally registered to them. If you try to use someone else's account or card, you may be blocked right away.
Following these rules helps keep users safe and makes sure that Canada laws are followed. If you're not sure if you qualify, always check the local rules or call support.
After registering, make sure to complete identity verification right away so that you can always access your account and make withdrawals in $. Early completion protects your profile and meets Canada regulatory requirements. Follow this process to confirm your details:
Processing verification typically takes up to 48 hours, provided documents are clear and legible. All files should be in PDF, JPG, or PNG format and not exceed the stated size limit on the upload page. If any detail is unclear or mismatched, submit corrected documents promptly to prevent service delays.
For additional support, contact customer care directly to expedite your verification and maintain full access to all features.
Initiate deposits using reputable financing options such as credit cards, e-wallets, prepaid vouchers, or bank transfers. Each channel has a minimum and maximum amount that can be sent in a single transaction. For most digital wallets, this amount is usually 10 $. For cards and transfers, the limits may be higher. If your country has special rules, check the payments page for exact numbers.
After you add money to your e-wallet or pay with a card, the money usually shows up in your account right away. It could take up to three business days for a bank transfer to go through. Make sure that the option you choose allows transfers in $ to avoid delays or extra fees.
Most platforms prefer that you use the same channel to request a withdrawal as you did to make your deposit for security reasons. Standard minimum withdrawal starts at 20 $, with upper limits varying by provider; transaction-specific caps can apply daily, weekly, or monthly.
Approval time varies: e-wallets take 24–48 hours, cards up to 5 business days, and bank transfers up to 7 business days. Additional checks may extend processing time, especially for high amounts.
For seamless money transfers in $, ensure all account information is up to date. Contact support if payment status remains pending past the typical timeframe.
Always review how many times you must play through a bonus balance before converting it to withdrawable $. For instance, most promotional offers require customers to reach a certain multiplier, like 30 times the bonus amount. If you get 100 $, you usually have to play for a total of 3,000 $ to meet the requirement.
Keep in mind that not all activities are equally helpful. Slots usually count for 100%, but table games like blackjack may only count for 10% or less towards the playthrough requirement. Before choosing your favourite entertainment, check the individual contribution rates.
Check the expiration date for each promotional credit. Most offers are good for a certain number of days, usually between 7 and 30 days after they are activated. If you don't meet the playthrough requirement within this time frame, any unused bonus funds and any winnings related to them will automatically expire and be taken off your $ balance.
Most of the time, you can only have one active offer per account. If you try to claim more than one, you might lose your bonus money.
Free spins and other bonuses usually have their own rules about when they expire and how long you have to use them after you get them. If you misuse or try to get around these rules, such as by playing low-risk games or using technical tricks, you could lose your promotional funds and have your account limited.
Stick to the rules and deadlines for easy withdrawals.
Set a monthly limit on how much you can lose or deposit in your account settings to keep yourself from going overboard. After a certain amount of time has passed, players can change their limits, which helps them keep track of how much they spend in $.
To turn on self-exclusion, go to the "Responsible Gaming" section of your personal dashboard. Self-exclusion can last anywhere from 24 hours to five years. Once you choose an account, you can't play, make deposits, or get promotional offers for the time period you chose.
Customers can ask for their account to be permanently closed by getting in touch with customer service through verified channels. You can't change your mind about this action, and any remaining balance in $ will have to go through the usual withdrawal process.
Canadian Players can also get private help from local counselling services or national helplines that are only for gambling awareness.
If you think gambling is having an effect on your daily life, use the self-exclusion feature right away.
If you need help, you can either go to the help centre or get in touch with certified professionals in your area.
Maintain respectful communication in chats, forums, and direct messages–offensive language, harassment, or threats result in immediate account review and possible access restriction without prior notice.
Using fake ID, sharing login information, making multiple accounts, or doing any kind of collusion or fraud is against the rules. If you try to change the results of a game or software by taking advantage of technical flaws, you will be suspended and your winnings will be cancelled.
It is against the rules to use software tools, bots, or scripts to get an unfair advantage over other users. Finding automation leads to permanent closure and the loss of possible balance.
Make sure your passwords and personal information are safe. It is a direct violation to access someone else's account or let someone who isn't authorised to play.
If there is any suspicious activity, like a quick or strange deposit or withdrawal of $, a compliance check starts.
If fraud prevention, anti-money laundering, or responsible behaviour rules are broken, regulatory cooperation may mean that user profiles from Canada are temporarily or permanently turned off.
If you have a problem with a transaction, your $ balance, or how the platform works, get in touch with customer service right away using the official support email or live chat.
International phone assistance is available for Canadian users, with prompt response times measured in hours rather than days.
Provide your registered username, relevant payment references, and a clear description of the issue. Screenshots or supporting documents can speed up investigation and resolution.
All complaints are assigned a unique case number for tracking status updates.
If you don't get a good outcome, you can take your case to the licensed alternative dispute resolution body (ADR) listed in your policy document.
Under Canada rules, all previous correspondence and evidence must be submitted for ADR cases to ensure an unbiased review.
The normal time for processing an ADR is 30 days, unless more information is needed.
If you need help right away, use the live chat or hotline options. Don't talk to third parties to keep your data safe.
Keep all letters and emails until the case is over.
During normal business hours, support is available in Canadian and English. Accounts that have been hacked or delayed in withdrawing $ are given priority. Don't give out your account passwords or security codes while you're doing this.
Bonus
for first deposit
1000CAD + 250 FS
