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To keep your account information safe, always turn on two-factor authentication, change your password often, and keep an eye on your activity log for any strange behaviour. Individual details are processed on secure servers in Canada, and these servers follow all local laws and rules. To set up and keep access, only a small amount of information is needed. Strict access controls also limit how many staff members can see your records. Financial transactions–including balance top-ups and withdrawals in $–follow robust encryption protocols. Payment providers undergo independent audits for trustworthiness and GDPR-adherent handling of transactions. Children under the legal age in Canada are strictly prohibited from registering, and identity confirmation steps are applied before first withdrawal of any amount in $. When you make an account, you agree to clear terms about why personal information is collected, how records are kept, and your right to ask for changes or deletion at any time through customer support. German players are urged to read all of the terms of use carefully and contact the support team for personalised advice on how to protect their accounts.
Only use secure forms in the official user interface to sign up for an account. For example, customers are asked for their name, birth date, address, email, phone number, and preferred currency so that transactions can be handled or identity can be verified in accordance with local laws.
When players use the platform, information is automatically saved. Some examples are login timestamps, IP addresses, operating systems, device types, language preferences, and actions taken during gaming sessions. We only look at these metrics to keep an eye on system integrity, improve navigation, stop unauthorised access, and make the user experience better.
We only collect payment information, like account numbers or card credentials for $ deposits, withdrawals, and balance checks, through encrypted connections. To protect your money, sensitive information like this is not logged outside of regulated payment processors.
KYC (Know Your Customer) procedures may sometimes require extra paperwork, like utility bills or scans of your ID card. This is to follow the law in Canada, stop misuse, and quickly settle disputes.
We may keep support requests and feedback to make communication and service more efficient, but we will always keep your information private.
We collect information about your personal use patterns, such as your favourite games and how often you visit, to improve the site's offerings without tracking your habits outside of the gaming environment.
To keep your account as safe as possible, only give us the information we need to make it work, complete transactions, and follow Canada laws. Never include extraneous personal data in support messages or uploads.
Documents verifying identity are encrypted upon upload and only accessible to authorized staff responsible for user validation and anti-fraud measures.
Financial data, including payment credentials and withdrawal information, is stored using industry-accepted security protocols and never shared outside processors handling $ transfers.
All technical and tracking information is anonymized or pseudonyms when used for analytical or marketing purposes, preventing unintended exposure of players’ identities.
Review account settings regularly to ensure that unnecessary personal details are not stored or displayed, limiting exposure and maintaining full control over your information.
| Action | How to Proceed | Timeframe |
|---|---|---|
| Request Information Access | Submit request via dashboard or support center | Up to 30 days |
| Correct/Update Records | Edit profile online or contact support | Immediate to 14 days |
| Delete Personal Profile | Account settings or written request | Within legally permitted period |
If you notice inaccuracies or unauthorized access, notify our support staff without delay. According to Canada rules, you can access, change, and delete things for free unless the requests are clearly unreasonable or too much.
Used to protect user data
All sensitive details, including transaction records and identification documents, are protected through TLS 1.3 encryption.
Secure Socket Layer technology ensures payment and registration processing remains confidential from potential third-party interception.
Strict access control policies limit retrieval of sensitive material to authorized personnel only.
Comprehensive audit logs keep track of all account activity, so any suspicious login attempts or changes can be found right away. Alerts notify users if unusual activity is identified.
Data is stored on isolated servers protected by advanced firewalls and intrusion detection solutions.
Routine external security assessments are performed to validate adherence to latest Canada compliance benchmarks for safeguarding personal information.
Disclose information to external service providers, payment processors, and business associates only when necessary to deliver core platform services, comply with legal obligations, or fulfill contractual requirements. Limit all transmissions to the minimal set of details required for each specific purpose.
Give each outside group that gets player records through binding agreements that spell out how the data can be used, kept private, and kept safe.
Tell recipients they can't use shared identifiers for their own marketing, profiling, or resale.
Allow transfers only between places that meet Canada legal requirements for protecting personal information.
Check your partners' compliance on a regular basis to make sure they are following all the rules and technical safeguards that apply.
Look into and stop working with any group that you think is misusing, leaking information without permission, or not following the terms of a contract.
Give players the option to ask for a list of people who have been given access to their records or to take back their permission for sharing that isn't necessary, unless legal or regulatory requirements take precedence over individual wishes.
We keep personal information and transaction records only as long as we need to by law in Canada and to settle any possible disagreements.
For payment activities like withdrawing or depositing money into $, the information must be kept for up to seven years to follow anti-money laundering and financial reporting rules.
Following closure, most personal profiles and settings are anonymized or permanently deleted within 30 days.
Exceptions include payment logs and compliance records, maintained for seven years as mandated by law.
Any request for earlier erasure beyond statutory obligations is assessed individually, based on unresolved transactions or regulatory investigations.
After the statutory duration, all remaining records are systematically purged using secure deletion techniques to protect user confidentiality.
For questions about record management or erasure, support representatives are available to clarify procedures and legal timeframes.
Bonus
for first deposit
1000CAD + 250 FS
